Support

A question, a problem, an idea? Write to [email protected]. Since Boubool has neither an account nor a server, we cannot see your data: attach a screenshot if it helps to explain.

Frequently asked questions

Do I need an Apple Watch?

No. Boubool reads Apple Health, not a brand: any watch or scale that feeds Apple Health works — Apple Watch, Garmin, Withings, Polar, Fitbit, Oura, Suunto, Amazfit… Just check that their app is properly connected to Apple Health. And with no watch at all, the app is complete: you enter your weight and your nights by hand, in two taps. An Apple Watch adds the app on your wrist.

My steps, my sleep or my weight do not show up

Check in Settings › Health › Data Access that Boubool is allowed to read these categories. With a Garmin watch or a third-party scale, turn on their synchronization to Apple Health in their own app (Garmin Connect › Settings › Apple Health).

The estimated lean mass is empty

It needs your height, a waist measurement and a neck measurement (the “+” on the Metabolism card). Two waist measurements over 30 days are needed before the Metabolism ring takes it into account.

How do I manage or cancel the subscription?

In iPhone Settings › your name › Subscriptions. The app's “Restore purchases” button re-syncs a subscription already paid for onto a new iPhone.

How do I delete my data?

Delete the app: its local data disappears. Data written to Apple Health (protein, water, weight, etc.) is managed in the Health app.